Set Health Goals HOW TO SET GOALS

Tap on Support, next tap on App Setup then follow the screen instructions to set or change goals.

From the Home Screen, tap on Set Goals, then tap allow all access when directed to Health KIT for IOS and Google FIT for ANDROID (first time users only).

Now enter height, weight, age, and gender this calculates your BMI.

Next enter activity level (tap on? to learn more about activity levels) and this calculates your daily energy goal (see section 5 for more details).

If weight loss is your goal and you want HEAL to calculate your adjusted caloric limit tap on Lose weight. This automatically resets your per meal caloric limit. You can customize meal specific caloric limits manually but ensure not to exceed your total calorie limit.

Don’t forget to tap SAVE before exiting the screen.

Next tap on Carbs if you want to customize your goal. Enter your per carb limit manually and tap on SAVE.

Next tap on Glucose to set your goal. Tap Enable Sugar log. Next tap appropriate daily and weekly tab. (Consult with your Doctor before enabling).

Next tap on Blood Pressure. Choose from the 2 default goals or tap on Custom and enter manually and tap on SAVE (Consult with your Doctor before setting your goal).

YOUR GOALS ARE NOW SET and show up as the max limits on the dashboard.


Food logging is separated by meal, including the option for up to 3 snacks during the day. Your first step is to choose the meal or snack that you want to log. Do this by hitting the “+” sign next to the relevant meal/snack.

There are 7 different ways to find the food item you wish to log (see below). The method for logging food is the same for each. A couple of quick tips: once you’ve located the food you want to log, Tap the entry to select it. If you wish to adjust how many servings you will be eating, you can use the + and – icons at the right. If you wish to “unselect” the entry, simply swipe left on the entry, and you’ll be able to delete it. Once you are ready to Log a selected entry, tap “Log Food” at the upper right to finalize the entry.

Search methods are:

Find any food using the search bar Using the top bar, you can key in any food you want to find. Results will appear below. Select a result, and then tap Add. This puts it into a “ready to log” state. Continue searching for any other foods on your plate and add them as well. Once done, you can tap “Log Food” in the upper right corner to complete the food entry.

Search for Restaurant’s who have caloric and carb published menus. If you plan on eating out, or ordering in, the restaurant search uses your current location to show you nearby restaurants. By selecting a restaurant, and if their menu is published, you can then log any food from their menu. NOTE: if the menu is not published, you can still use the “Generic Menu” located at the top right corner of the screen, to choose different commonly available meals or foods.

If you plan on eating out, or ordering in, the restaurant search uses your current location to show you nearby restaurants. By selecting a restaurant, and if their menu is published, you can then log any food from their menu. NOTE: if the menu is not published, you can still use the “Generic Menu” located at the top right corner of the screen, to choose different commonly available meals or foods.

Scan foods by bar code. Selecting this option allows you to scan the UPC bar code on any packaged food and pull the nutritional data into your food log.

Search from Profile food. If you are participating in the Profile coaching program, you’ll find it easy to log the Profile specific foods as they are all pre-loaded into the program.

Create your Custom Food. The Custom food icon allows you to enter your favorite dishes directly. Simply name the dish, and input the calories, carbs and default serving size from your recipe.

Select from Frequently eaten food list. Once you have started logging meals, the top 30 most recently logged foods will show up at the bottom of the screen. This allows you to quickly choose and log those items that you often eat.

performance dashboard DASHBOARD
What is the purpose of the dashboard?

Your dashboard shows how you are tracking against your goals.

Tapping on any category will give you a graphical representation of how you have been performing against your goals.

What is Energy burned or my Daily Energy Goal?

Your Energy Burned is the addition of two measurements: Resting Metabolic Energy and Active Energy.

Resting Metabolic rate is a measure of how much energy you burn when your body is at rest. It is based on your caloric limit, activity level, age and BMI.

Active Metabolic rate is a measure of how much energy you burn when your body is active. HEAL uses the activity tracker on your phone (either Google Fit or Apple Health Kit) to measure Active Energy burned. See Exercise and Wearables FAQ for more information.

NOTE: Manually entered physical activity is not reported here and does not count towards your achieved goal. Manually entered activity will be reported in your Health report (coming soon).

How do I track BMI?

BMI is tracked and updated every time you record a change in your weight. We recommend weighing yourself monthly and updating your weight in SET GOALS. For those on the Profile program, your coach may advise you to update weekly.

health reports REPORTS
How do I view and share my analytic summary report?

Tap on View Dashboard at the home screen, then tap on View Analytics/Summary at the top of the page.

What is in my analytic summary report?

The Summary report displays:

  • Calorie and Carbs by meal
  • Average Water consumption for the selected period
  • Top 3 foods eaten by meal

This information is very helpful to your weight loss coach and /or doctor in tracking progress and making an informed decision when adjusting your diet.

personal health record HEALTH & MEDICINE
Why do I need a Mobile Health record?

Having an accurate mobile health record that you can share in an emergency or before or during a doctor’s visit will help the doctor or provider stay current with all the required information that they need to make an informed decision for your care and treatment.

How do I create my Mobile Health record?

Tap on Me and fill in all relevant information under MY CONTACTS. Next on Health History tap on Medical and then + and fill in all medical conditions, dates and details. Once finished tap ADD to save the item. Use the same steps for Surgical and Family history. Then continue to Social History, Allergies and Screens and Vaccines. This is very relevant information and will be very helpful in ensuring that you have your most current Mobile health record at your fingertips, and available to share with your physician.

Can I share my Mobile Health Record with my Physician?

(The feature is in progress and will be available soon.)

How do I create my Medicine List?

Tap on Me then select Medicine List. Then tap on + and enter medication by meal. If you want a reminder, you can set an alarm for a specific time. You can also take a photograph of the Rx for easy reference.

Once complete, you will be able to generate a Med list report and send it your physician or care giver ensuring accurate reporting. (The feature is in progress and will be available soon.)

Proile by sanford weight loss PROFILE WEIGHT LOSS
How do I learn more about Profile healthy weight loss?

Tap on the Profile Healthy Weight Loss Icon and then tap on any link to learn more about Profile Weight loss offerings. You can call or email to schedule your free 1 hour coaching session and get 50% off when you sign up by using promo code HEAL.

Can I change my app color to Profiles?

Yes, tap on the Profile Healthy Weight Loss Icon and then select that you are a Profile Member. Tap OK and your app color changes to the Profile color. To undo, tap on Are you a Profile Member again.

Product Improvement HEAL ISSUES
Do you have an app issue or suggestion?

Please Submit a request with the following information:

  • Detailed description of the error (where in the app the error occurred and what you did before that?)
  • Are you using the Android or the iOS app?
  • What version of HEAL App do you have installed?
  • What version of Android (e.g. Android 7.0) or iOS (e.g. iOS 10.3) is running on your device?
  • When possible, please attach a screenshot.

If you have a suggestion please describe your situation and how the app could be improved to help.

wearable WEARABLES
How do I log exercise or steps walked?

Your Exercise data is pulled from the Health kit or Google Fit and updated automatically as long as you have synced a wearable with Health Kit and/or Google Fit. During set up ensure that HEAL is given permission to read and write to Health Kit or Google Fit. If not, please follow instructions above in section 1 - Setting up or changing goals.

How can I track exercise if I don’t have a wearable?

You can enter exercise manually – Tap Me and then on Activities, then Tap + and Enter Activity (example - Walk) and then minutes walked in Activity Time. Then Tap ADD to save the activity.

How do I track exercise if using a wearable?

Since HEAL app pulls all its activity from Health Kit or Google Fit, you will need to sync your tracker to one of these apps.

Steps to sync wearable to Health kit (Apple IOS)

How to Sync Fitbit to iPhone & Apple Health

Fitbit has stated that it is not ready to approve direct syncing with the Apple Health app yet. This has, of course, been a customer request for years now. So third-party app developers have seized the opportunity and created apps that sync the Fitbit app with the Apple Health app. Our favorite is Sync Solver for Fitbit ($4.99). For Fitbit users, an app like this is the best solution for syncing your Fitbit with the Apple Health app. To connect Fitbit to Apple Health:

  • From the App Store, install the Sync Solver for Fitbit app.
  • Open the Sync Solver app and tap Sync Now.
  • A message will pop up, tap Continue.
  • Your Health app will open, turn on all categories.
  • Next, the app will redirect you to Log into your account.
  • Sync Solver will ask permission for info from Fitbit, tap Allow.
  • Your iPhone will want to open Sync Solver. Tap Open.
  • Your Fitbit info will then sync with Sync Solver.
  • Anytime you want to update your Health app information with your Fitbit's data, return to this app and tap Sync Now.
  • Sync your Fitbit with the Sync Solver app.

One small problem with this is that your data could be duplicated by the iPhone. The developers of the app offer these steps as a fix:

  • From the Health app, select the Health Data from the bottom of the screen.
  • Tap Activity Choose Steps Tap Data Sources & Access.
  • Select Edit.
  • Tap and hold the three horizontal lines then drag Sync Solver to the top of your list.
  • Moving Sync Solver to the top of your list of data sources will tell your iPhone that Sync Solver is most important and that the Health app should consider data from it first. Sync Solver also recommends, “be sure to not sync the same data types as this will result in a data duplication loop.”